880 customer reviews for FlixBus
(54 Ratings)
out of 5
5 Stars
6 %
4 Stars
2 %
3 Stars
6 %
2 Stars
6 %
1 Star
81 %
(826 Ratings)
out of 5
5 Stars
20 %
4 Stars
8 %
3 Stars
6 %
2 Stars
8 %
1 Star
58 %
What a shocking experience. Astounded that such a vehicle is allowed on the roads. Non functioning toilet in a dilapidated bus that should have been removed off the roads long ago. Not a single fun ...
What a shocking experience. Astounded that such a vehicle is allowed on the roads. Non functioning toilet in a dilapidated bus that should have been removed off the roads long ago. Not a single functioning power / USB point, tray tables loose and not maintained, seats could not adjust, and then mechanical issues with the vehicle too. And it arrives two hours late, so you miss your connecting travel. And Flixbus' standard response - you boarded the bus, so no refund or any compensation. How are you supposed to make alternative plans after you were supposed to depart? Zero "delay repay" type of compensation. Like what else are you supposed to do - you're at your departure point and then get told 30 mins after you were supposed to leave that the bus will be there in a further hour's time. Appalling company. Completely unreliable. And don't bother making plans at all at your destination until such time as you actually arrive as they are always late, and usually by 2 or more hours.
Chris Reeler on 06/08/2024 travelled from Paris - London and does not recommends FlixBus 👎
I think Flixbus is actually a scam and they actually don't run the majority of the buses they sell seats on. The ticket counter staff at Heathrow told me they cancel coaches everyday forcing customers ...
I think Flixbus is actually a scam and they actually don't run the majority of the buses they sell seats on. The ticket counter staff at Heathrow told me they cancel coaches everyday forcing customers to buy last minute tickets on other carriers if by lick there are available seats? Also I have still not received my refund. Avoid at all costs and regulators need look into to shutting them down.
Lwalton on 14/09/2024 travelled from London - Cardiff and does not recommends FlixBus 👎
Absolutely shocking. Bus wasn't tre green flixbus, was a white bus. And left 5 minutes earlier than scheduled. Making my family miss the bus. Contacted the online customer service, said I'm not elig ...
Absolutely shocking. Bus wasn't tre green flixbus, was a white bus. And left 5 minutes earlier than scheduled. Making my family miss the bus. Contacted the online customer service, said I'm not eligible for a refund, for them leaving early .
Mohammed on 20/08/2024 travelled from Birmingham - Leeds and does not recommends FlixBus 👎
Driver was the best driver I’ve ever had he was so professional and well presented and so polite
Stephanie on 10/08/2024 travelled from Aberdeen - Glasgow and recommends FlixBus 👍
Hi
I am writing to you regarding my trip to Paris from Manchester on 19.07
Absolutely horrible service
The driver is not fitting this role at all
I had a really bad day, my flight was cancelled due ...
Hi
I am writing to you regarding my trip to Paris from Manchester on 19.07
Absolutely horrible service
The driver is not fitting this role at all
I had a really bad day, my flight was cancelled due to some it issues, so I decided to get a bus as I urgently had to go to Paris.
Because of that all happened really spontaneously I didn't have my lunch, my dinner
So in London I run to KFC to get some food, my girlfriend left in the bus to tell the drivers
I was trying my best to be really fast.
I got 2 bags of food, burgers and chips, nicely packed, so noone can see what's inside, it wasn't open, I came back to the bus and driver started shouting at me
"Grow up! Who you think you are?! No no no. Stop it, shut up" interrupted me at least 5 times, didn't give me a chance to explain properly, then he didn't let me in saying that I can't do that with a hot food, but it wasn't open even, nicely packed altogether, so 20 hours without food, nice
I was starving that much, I think I wasn't that hungry ever in my life
He kept shoutin at me, I left my food on the bench at bus station and even after that he carried on reading moral codex to me and asking to leave the coach, warning me with police. Ridiculous attitude, in the end of conversation he called me stupid.
But the most interesting thing is after he finally let me in, we spent another 10 mins on the station and I was watching through the window as someone eat my food
I am so devastated, so angry and sad
This man made the beginning of my holiday absolutely awful, terrible.
I want him get a warning and I warn to get some compensation as I think this absolutely inappropriate way to deal with customers
Yevhenii Zozulia on 19/07/2024 travelled from Manchester - Paris and does not recommends FlixBus 👎
Disgraceful service - avoid. Take.your money , drivers are idiots , you will end up in a services on a motorway waiting on a taxi
On April 28, 2024, I traveled from Paris (Bercy Seine) to London (Victoria Coach Station) via a FlixBus service, with a departure time of 10:15 (Paris time) and an arrival time of 18:55 (London time). ...
On April 28, 2024, I traveled from Paris (Bercy Seine) to London (Victoria Coach Station) via a FlixBus service, with a departure time of 10:15 (Paris time) and an arrival time of 18:55 (London time). My booking reference number for this particular trip is 315 443 4163, route 700.
Unfortunately, upon my arrival in London, I realized that I had inadvertently left my suitcase in the luggage compartment of the bus. The suitcase in question is a medium-sized black one with four wheels, displaying some minor scratches, and branded "Newcom."
Immediately upon recognizing my mistake, I hastened back to the station within a mere 10 minutes, only to find that the bus had already left. Despite my swift actions to retrieve the suitcase, which included visiting the station on the evening of April 28 and again on April 29, as well as lodging a report with FlixBus's lost and found department (report reference number: 37302145), there have been no updates or leads regarding its whereabouts.
It has now been more than two weeks since my first contact with the lost and found service. The inability to find my suitcase, which was left in the luggage compartment of your bus, for such an extended period is unacceptable. This lack of professionalism on your part is simply unacceptable.
I vividly remember the driver who operated the route and have provided all relevant details. Despite suggesting the possibility of contacting the bus driver, FlixBus declined to do so, citing privacy concerns. While I acknowledge my own error in leaving the suitcase behind, I am profoundly dissatisfied with FlixBus's approach to resolving this matter. I believe the company's actions—or lack thereof—could be construed as negligence. Consequently, I am considering taking legal action to address this situation.
I went on a trip from London to Vienna and it was an absolute nightmare. For context, I am a 20-year-old female student, and I was solo travelling with a transfer on both the outbound and return journ ...
I went on a trip from London to Vienna and it was an absolute nightmare. For context, I am a 20-year-old female student, and I was solo travelling with a transfer on both the outbound and return journey.
My outbound journey was to stop at Cologne, and was delayed for 3 hours at departure. I was to miss my transfer in Cologne, and no attempt was made to contact me in regards to booking me onto the next available bus, as stated on the help page. I ended up having to look for my own alternate form of transport, which was significantly more expensive than my originally planned ticket, and was stranded overnight in Cologne with no food or water. Mind you, I was later made aware that I was not to receive compensation for my delayed journey as I decided to take it anyway, and rather than refunding my more expensive alternative bus to Vienna, my original ticket was to be refunded, which was appalling enough as is.
I thought the nightmare was over, but my journey back proved to be significantly worse. Once again, my bus was delayed, and I was going to miss my transfer, this time in Belgium. Once again, I had to book my own alternative transport, as no attempt was made by Flixbus to rectify their own mistakes. This time, however, I was stranded overnight for a whole 12 hours, and had to organise accommodation myself. I would like to remind you that I am a female student and felt incredibly unsafe and abandoned in an unfamiliar city, and was lucky enough to even find room in a hostel that I had the funds for.
My subsequent transfer suffered only a minor delay at departure, but missed the ferry, due to which we were stuck at the port for ages - once again, no opportunity to get food or water, absolutely boiling in the bus. While I did manage to get home (fast-forward 48 hours, for both journeys), it was already nighttime by the time I arrived, so once again I was left incredibly vulnerable.
I feel the only fitting description of my experience with Flixbus is Murphy's Law.
Terrible bus service and customer services. Stuck at dover port overnight for 8hrs, no explanation for the delay no refund or discount for the days hoilday i lost .Palmed off by customer services
You get what you pay for - and sometimes you don’t. This company refuses to issue refunds when they cancel their service then after paying for a new ticket I was forced to sit in an allocated seat des ...
You get what you pay for - and sometimes you don’t. This company refuses to issue refunds when they cancel their service then after paying for a new ticket I was forced to sit in an allocated seat despite arriving early and also after waiting for all passengers to board to see the bus was full of empty seats, I was told by the driver that I have to return to my designated seat when I tried to move to a more comfortable seat (which remained empty for the entire journey)
National express have always provided fantastic customer service and I will stick with them in the future. Or any other service besides Flixbus
Rate FlixBus now!
Please note:
The purpose of the following reviews is to share your experience with FlixBus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact FlixBus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
