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124 customer reviews for megabus

(112 Ratings)
out of 5
5 Stars
42 %
4 Stars
17 %
3 Stars
12 %
2 Stars
2 %
1 Star
28 %
(12 Ratings)
out of 5
5 Stars
25 %
4 Stars
25 %
3 Stars
17 %
2 Stars
0 %
1 Star
33 %
Siddamma , 11/11/2024
We arrived before the time but no one is there near the door to open and we went near the customer service in the Station then she behaved very rudely with us.she didn't even tried to help us.we wil ... We arrived before the time but no one is there near the door to open and we went near the customer service in the Station then she behaved very rudely with us.she didn't even tried to help us.we will wait for hours when the bus get delayed but you didn't open the door when we arrived at the time . Very bad experience with the mega bus service.

Siddamma on 11/11/2024 travelled from London - Manchester and does not recommends megabus 👎

Victor Umunna, 28/09/2024
I missed my bus, but the next bus was a 78, so I narrated my ordeal to the gentleman, and he made few calls for me to join his bus. Didn't get to know his name, but both drivers were perfect gentleme ... I missed my bus, but the next bus was a 78, so I narrated my ordeal to the gentleman, and he made few calls for me to join his bus. Didn't get to know his name, but both drivers were perfect gentlemen. Megabus is babe, you should try it

Victor Umunna on 28/09/2024 travelled from London - Newcastle upon Tyne and recommends megabus 👍

Bobby Irvine, 28/08/2024
The bus was over an hour late arriving in Leeds the driver took a 15 min break before driving to Huddersfield where he took another 30 min break Over 2 hours late arriving in Manchester. Not goo ... The bus was over an hour late arriving in Leeds the driver took a 15 min break before driving to Huddersfield where he took another 30 min break Over 2 hours late arriving in Manchester. Not good at all

Bobby Irvine on 16/08/2024 travelled from Leeds - Manchester and does not recommends megabus 👎

Jane Bennett, 28/05/2024

Bus was over half an hour late. Old shabby coach with uncomfortable seats. No WiFi and cold. Will stick with National Express in future.

Sophie , 24/05/2024
It's my 6th journey by Megabus... today we just stuck in the middle of the road because bus is broken... this service is unbelievable unbelievable less of proffesionalism. Can't even describe how puss ... It's my 6th journey by Megabus... today we just stuck in the middle of the road because bus is broken... this service is unbelievable unbelievable less of proffesionalism. Can't even describe how pussed off I'm now...
Ify, 05/05/2024

If I could give this a zero star I would. Coach arrived 1hr 15min late. Very terrible service, I am very disappointed.

Hakan, 25/04/2024

terrible company. the coach did not arrive at the station. no contact number or person

Sam, 11/02/2024
They are never on time, I board a bus from Sunderland to Leeds 3:55pm mega bus arrives 4:30pm we were standing in the cold. To my amazement driver never tender any apology for being late. They also li ... They are never on time, I board a bus from Sunderland to Leeds 3:55pm mega bus arrives 4:30pm we were standing in the cold. To my amazement driver never tender any apology for being late. They also lied no Internet on their bus, finally they have no charging point. I have entered them several times hardly can u find working charging pot.
Marco Corradi , 07/10/2023
I bought a ticket from Huddersfield to Manchester airport for 5 Oct 2023 departing at 2 30am. After 70 minutes waiting at 3 40am I had to use a taxi to go the airport (65 pounds) TERRIFIC Experience w ... I bought a ticket from Huddersfield to Manchester airport for 5 Oct 2023 departing at 2 30am. After 70 minutes waiting at 3 40am I had to use a taxi to go the airport (65 pounds) TERRIFIC Experience with Megabus. I tried to call customer offices but all was closed. No online tracking of the bus. It was impossible to understand if the bus was arriving and how late it was. I asked for refund and this was also denied because the bus was less than 120 min late
Hemi, 13/09/2023
Took a bus from Glasgow to London. Air-conditioner was on but did nothing which made the entire trip very uncomfortable. The Wi-fi which was advertised was not fast enough for use. The bus arrived in ... Took a bus from Glasgow to London. Air-conditioner was on but did nothing which made the entire trip very uncomfortable. The Wi-fi which was advertised was not fast enough for use. The bus arrived in London 1-hour later than planned. When I arrived in London my luggage was missing. Talking to lost property and complaints has been no help in finding the lost luggage or getting any support. I am continually told to email someone else who will then pass me onto a different email address. Very frustrating and unhelpful.

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