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Reviews and Ratings for National Express

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National Express
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103 customer reviews for National Express

(85 Ratings)
out of 5
5 Stars
49 %
4 Stars
16 %
3 Stars
21 %
2 Stars
4 %
1 Star
9 %
(18 Ratings)
out of 5
5 Stars
44 %
4 Stars
22 %
3 Stars
11 %
2 Stars
11 %
1 Star
11 %
James kirkland , 18/09/2024

Great service will be using again

James kirkland on 17/09/2024 travelled from Liverpool - Middlesbrough and recommends National Express 👍

Anita Wells, 17/09/2024
I'd requested assistance and a seat at the front of the coach when I first booked my ticket. On my journey down to London gatwick 30th August this all went smoothly. However on my return journey 15th ... I'd requested assistance and a seat at the front of the coach when I first booked my ticket. On my journey down to London gatwick 30th August this all went smoothly. However on my return journey 15th September this was non-existent. The journey to London Heathrow bus station was delayed due several roadworks on the m25. My connecting bus to Coventry was also delayed as the driver wasn't allowed in due to too many buses in the station!! The bus station was in chaos nobody took control it was like a cattle market, no organisation or control of the passengers waiting for buses. The announcer was not clear over the microphone so it was very difficult to understand what she was saying. Everyone was pushing and shoving to get to their reverent coach. One driver was so frustrated as people didn't give him chance to check their tickets and luggage before boarding the bus. Some people thought that they could take as much luggage as possible without having to pay for the extra cases!!

Anita Wells on 15/09/2024 travelled from London - Coventry and does not recommends National Express 👎

Nick Brook, 13/09/2024

Great service, nice and friendly, arrived on time and was clean and comfortable. Thank you

Nick Brook on 08/09/2024 travelled from Huddersfield - London and recommends National Express 👍

Samuel Njeri, 03/09/2024

Great service. Friendly and on time.

Samuel Njeri on 03/09/2024 travelled from Edinburgh - Aviemore and recommends National Express 👍

Seun , 01/09/2024

Very fast and on time

Seun on 29/08/2024 travelled from London - Manchester and recommends National Express 👍

Kimberly Muginyi, 17/08/2024

I enjoyed the trip and feel i got value for what I paid, thank you. However, the toilets are not suitable for anything else but peeing in, everytime someone took a dump, the bus stank.

Kimberly Muginyi on 17/08/2024 travelled from London - Mansfield and recommends National Express 👍

Shar, 31/07/2024

Excellent friendly service.

Shar on 30/07/2024 travelled from Wolverhampton - Birmingham and recommends National Express 👍

Filipe Correia, 30/07/2024

As ever, VERY RELIABLE SERVICO

Filipe Correia on 30/07/2024 travelled from Leicester - Manchester and recommends National Express 👍

Bree, 28/02/2024
Luggage handler was impatient, rude, wouldn't let me put down the handle on my case, then broke it doing it himself. With mobility issues dealing with a broken case once disembarking I was in agony, t ... Luggage handler was impatient, rude, wouldn't let me put down the handle on my case, then broke it doing it himself. With mobility issues dealing with a broken case once disembarking I was in agony, trip ruined. They didn't care when I complained said they reviewed cctv implying I lied. Using this company all round now just feels unsafe. Staff arn't held accountable, anything could happen! Lost a long time customer.
Ilaria, 04/01/2024
On 09/12/2023 the driver of the the 025 coach from London Victoria to Brighton refused me entry to the coach, as my ticket was, according to him, not valid. In fact, it was perfectly valid which has s ... On 09/12/2023 the driver of the the 025 coach from London Victoria to Brighton refused me entry to the coach, as my ticket was, according to him, not valid. In fact, it was perfectly valid which has since been confirmed by the coach company. But he refused to even discuss what his issue was, even though I presented him with both a printed and digital copy. I haven't encountered anyone as rude and dismissive as him in a public facing role. I am a female and it was late at night and I felt extremely vulnerable. As a result I had to spend £100 getting a taxi to my destination, which I really can't afford. It was really upsetting incident.

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